Are You A/B Testing Your Designs? Quantifying Design Success

Are You A/B Testing Your Designs? Quantifying Design Success

By Laura Klein (Principal, Users Know) The other day, I posted something I strongly believe on Twitter. A few people disagreed. I’d like to address the arguments, and I’d love to hear feedback and counter-arguments in the comments where you have more than 140...
Tips & Tricks: Five Fun Ways To Ruin Your Startup

Tips & Tricks: Five Fun Ways To Ruin Your Startup

By Laura Klein (Principal, Users Know) So, you’re interested in ruining your startup. At least, that’s what it seems like based on a lot of decisions I see some companies making. Let’s talk about some of those terrible decisions that really hurt startups. #1 —...
STFU About What Women Want

STFU About What Women Want

By Laura Klein (Principal, Users Know) In a recent post on TechCrunch, Penelope Trunk tells us (again) that most women don’t want to do startups. First, I’d like to extend that to Asians, African Americans, Gays, and Latinos. Oh, and white men. Most of them don’t want...